What is the purpose of MSP business change manager ?
MSP Business Change Manager : In an MSP programme management set-up, it is interesting to note that there are two separate but closely connected processes called ‘delivery of a new capability’ and ‘realising measurable benefits’ and two separate but closely related roles called ‘ MSP programme manager ‘ and ‘ MSP business change manager ‘.
Benefits are realised as a result of using the capability that gets delivered by the MSP programme. This gives rise to the existence and need for a MSP programme manager and an MSP business change manager. These two roles actually complement each other but work very closely to make sure the MSP programme delivers the outcomes and the business realises benefits.
The MSP programme manager is responsible for delivering the capability while the MSP business change manager is responsible for realising the desired benefits as a result. To achieve the realisation of benefits, the new capabilities need to be embedded properly into the business operations. This is what a MSP business change manager does.
Thus it is important to have the role of MSP business change manager alongside MSP programme manager to make sure the capabilities that are delivered are put to best use. Generally the MSP business change manager is supported in handling the responsibilities of the role with the support from MSP programme management change team.
What is a MSP change agent?
MSP change agent is someone typically from outside the MSP programme team, who will support the programme to achieve its goals within a specific area. A good example is the role of a MSP business change manager which is allocated to a group of individuals that are MSP change agents.
What are the responsibilities of the MSP business change manager ?
At a high level, the MSP business change manager is simply the ‘business-face’ for the MSP programme. As a result, the MSP business change manager performs a range of activities that are very business-focussed, covering all aspects of benefits starting from definition, through the monitoring of progress and finally achieving the desired benefits from the outcomes of the MSP programme. The MSP business change manager acts a as link between the business operations and the MSP programme and is responsible for the MSP senior responsible owner.
The MSP business change manager responsibilities can be listed in more detail as below:
- MSP business change manager makes sure the benefit profiles and benefits realisation plan are developed to the best possible quality and accuracy.
- MSP business change manager acts as a source of assurance to the MSP programme board for areas like the delivery of new capability and realisation of benefits etc. and confirming when the expected benefits have been realised.
- MSP business change manager plays key role in identifying, defining and tracking the benefits and outcomes of the MSP programme. MSP business change manager also verifies and confirms that projects would contribute to the MSP programme in such a way that the MSP programme would deliver the outcomes and realise benefits as desired. Thus, effectively the MSP business change manager would maintain the focus on realising the beneficial change that results from the MSP programme.
- As the role of the MSP business change manager is business-focussed, the MSP business change manager acts as an advisor for the MSP programme manager. MSP business change manager advises the MSP programme manager whether the work involved in the MSP programme and its projects eventually cover everything required to deliver the products or outputs and services or outcomes that will lead to operational benefits as desired by the business. The advice of the MSP business change manager also covers the stability of the business operations during the transition of new capabilities into operations and that the integration of these new capabilities goes smoothly.
- MSP business change manager takes the initiative and ownership in making sure the affected business areas are prepared for the implementation of new business processes and the resulting transition to new and more beneficial ways of working.
- MSP business change manager would need to initiate various business assurance reviews to ensure capabilities are properly embedded and established. The MSP business change manager designs and implements the mechanisms by which the desired benefits can be realised and measured.
- The releases from various projects need to be delivered into business operations at suitable timing to make them useful and successful. MSP business change manager takes care of optimizing the release timings of various project deliverables as appropriate into business operations.
- MSP business change manager would be constantly monitoring the progress of the MSP programme by comparing the outcomes of the MSP programme against what was originally planned and predicted. The monitoring responsibilities of the MSP business change manager extend to areas of business stability and ongoing capability to make sure they cope with the level of change. MSP business change manager would make sure that the impact of new changes remains within acceptable levels of performance change (if it gets worse) while the change is embedded. The MSP business change manager defines metrics for operational health of the organisation at various times and these are monitored regularly.
What makes up the MSP business change manager job description?
What are the key attributes of the MSP business change manager ?
- The individual appointed as MSP business change manager, including any individuals appointed to the MSP business change manager’s team, should:
- have detailed knowledge of the business environment.
- have significant business experience directly as part of their routine role. This is a reason why the MSP business change manager is generally drawn from the relevant business area.
- be able to handle ongoing operational responsibilities within their business areas.
- be able to work well within the management structures, political developments and work-culture of the MSP programme.
- have seniority, personality and skills to manage people working or having an interest in the MSP programme.
- have great conflict management expertise and experience.
- have persuasive and convincing negotiation skills.
- have great interpersonal fluency.
- be able to deal with ambiguity and continue to keep focus on the MSP programme’s objectives.
- be an expert in dynamic prioritisation.
- have a good level of expertise in modelling and analysis.
- have a good level of expertise in business continuity engagement.
- have a good level of expertise in benefits identification.
- have good level of expertise in process analysis; the MSP business change manger must be able to logically break-down the phases of a process to enable a good understanding of the inputs, operations and outputs that take place during a phase. The inputs to an operation or a process can be material, labour, energy or capital while the output can be a product or a service. Output of one process can be sometimes an input to another process. Process analysis helps in understanding how the process works, and then improve the process.
On top of all the above, it is important that the person who would like to take up the role of MSP business change manager has good knowledge of Managing Successful Programmes as described in the managing successful programmes manual.
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